I have Model No UN55MU6500F and it will no longer connect to the internet. It has connected in the past. All other devices are able to connect. My internet provider confirmed everything is working on their end. I have disconnected and re-connected but it did not help. Please advise how to fix this. Thank you.
Solved! Go to Solution.
Hey everyone, a fix has been issued. To resolve the issue and get the TV to reconnect , you will need to Cold Boot the TV. This can be done by holding the power button on the remote until the TV turns off and back on (about 5 seconds). Or you can unplug and plug the TV back in. This is the "temporary" fix, updates and fixes are set to go out sometime soon that will address this issue permanently but the issue should not occur again after the cold boot.
May I have the firmware version the TV is running? Have you tried power resetting the TV by unplugging it and plugging it back up after a few minutes?
I'm having the same issue. I have a UN65MU630DF.
It is not a service provider issue or a router issue. It is clearly something within the TV or the software. Samsung please provide a fix...
My TV is currently running version 1270. It says this is the latest version and there are no new updates. I have run a Network Test and it still does not allow me to change the DNS settings.