cancel
Showing results for 
Search instead for 
Did you mean: 
user8q0PKtXLB5
Cosmic Ray

Re: TV Disconnects from Internet When Turned-Off

JUMP TO SOLUTION

I have two fairly new 4K Samsung TVs.  I have gone into the Expert Settings for Network, and have not found any setting for IPv6.  I recall only options for mobile device connections and some other unrelated setting.  I will check again.  I would sure be happy to have a permanent fix.

Reply
Loading...
Anonymous
Not applicable

Re: TV Disconnects from Internet When Turned-Off

JUMP TO SOLUTION
When my new Samsung 65" LED - 2160p Smart 4K UHD TV with HDR - UN65NU8000F was installed, the Geek Squad installers initially had problems connecting to the internet. The next day and the next the TV was disconnected again from the internet, and I continued to have problems connecting. After talking to Samsung Technical Support, my Spectrum ISP for internet, and Best Buy's Samsung representative, I was advised my multiple sources to replace my 9-year old Netgear Wireless N-300 router, preferably with one with a mesh network. Best Buy's Samsung rep was surprised my new TV even connected because he said my TV was designed to work with an AC router, and my N router was about 3 generations behind the times. This was all Greek to me, but the Netgear Omni RBR20W router (with 1 wall plug-in satellite) that I bought solved my connectivity problem, as well as the problem I was having with my new TV being more than 50 ft. from the router.
Reply
Loading...
userSqfwmWPmTG
Constellation

Re: TV Disconnects from Internet When Turned-Off

JUMP TO SOLUTION

 We have two Samsung TVs, both lose their Internet connection almost every time we turn them on. Holding down the power button as described works for one TV, but the other will not turn back on as I continue holding the power button. The only way I can get this TV to connect is by unplugging our router, then plugging it back in.  None of her other household devices have a problem, they are always connected without fail. What is going on with Samsung?

 

It is model number UN55H6300AF. The software is up-to-date, help! It is driving us crazy not being able to just turn on the TV and watch!

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: TV Disconnects from Internet When Turned-Off

JUMP TO SOLUTION

@userSqfwmWPmTG What is the current software version?

 

Have you tried a different router?

Reply
Loading...
userSqfwmWPmTG
Constellation

Re: TV Disconnects from Internet When Turned-Off

JUMP TO SOLUTION

Software version is 2210.

 

We only have one router, so no, we haven’t tried a new one. 

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: TV Disconnects from Internet When Turned-Off

JUMP TO SOLUTION

@userSqfwmWPmTG There is a newer software version available, you can find it here: Link

 

You will need an empty USB Flash Drive.

 

Download the file from the link above

 

Once it is downloaded, right click on the file and click Extract and then select the base of the USB Flash Drive.

 

Then plug the USB Flash Drive into the television and navigate to the software update section. 
 

Reply
Loading...
userSqfwmWPmTG
Constellation

Re: TV Disconnects from Internet When Turned-Off

JUMP TO SOLUTION

 Thank you, I will try it and let you know. I really appreciate your help.

 

However, this raises another question:  Why should I have to go through a cumbersome process like this? Why can’t Samsung make this software available to download directly to my smart TV? Seems like planned obsolescence… If I hadn't bothered to take the time to find this online community, I would have become increasingly frustrated, and to be honest would probably not have considered purchasing another Samsung TV in the future.

 

I can’t imagine a technology-challenged person even knowing where to start.  Food for thought for Samsung.



Reply
Loading...
user4ejUNXo6Ky
Astronaut

TV Disconnects from Internet When Turned-Off

JUMP TO SOLUTION
I get that this is a way to get around the problem but it really isn't a solution. it seems like the issue the software's coding in what is running in the background when the tv is off. maybe developers can make an actual solution for this by requiring the tv to all to join the network when it wakes back up as well, not just when it restarts.
Reply
Loading...
useriWpN6NQ0xT
Astronaut

Re: TV Disconnects from Internet When Turned-Off

JUMP TO SOLUTION

After speaking with several customer service agents over a few days.  The last agent finally went into my TV remotely and changed a setting called instant on to instant off.  So far haven’t had a problem.  Hopefully this information can help other people.

Reply
Loading...
Domani_Reid
Asteroid

Re: TV Disconnects from Internet When Turned-Off

JUMP TO SOLUTION

I've had the same problem with my tv. What has worked for me is by NOT plugging the power cord into a surge protector and instead plugging it directly into the wall.  It has been about 72 hrs and I haven't had this problem of losing wifi connection when turned off.  This has also fixed my problem of screen mirroring to my phone randomly disconnecting. I understand this is risky,  but I'm working to figure something better out.  Also, it seems my wifi on the tv is a bit faster than it was before   I'm not sure if this solution has already been posted. 

 

I'm no electrician,  but I would guess there's a capacitor issue on the TVs power supply. Hopefully a firmware update can fix this. 

Reply
Loading...