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Constellation

TV FREEZES

I just purchased a 6 series UHD 4K 65" Samsung TV and it keeps freezing while watching apps like netflix, amazon prime etc. I tried to run apps through my XBOX to trouble shoot and the same thing happens. I have to hold the power button down until the TV turns off and then Turns back on. I have a wired internet connection, but I am not sure why it keeps freezing

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Samsung Moderator
Samsung Moderator

Re: TV FREEZES

Can you provide me with your model number so I can look into this further for you? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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