Original topic:

TV Memory Low

(Topic created on: 3/24/21 7:07 PM)
user7p9o7nZEge
Constellation
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4k, 8k and Other TVs

I have a Samsung tv model UN55MU6290 and I am no longer able to download new apps on the TV, it says the memory is full yet all of the memory is being taken up by apps that I cannot remove, how do I fix this problem? Thank you for any assistance

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3 Replies
SamsungJam
Samsung Moderator
Samsung Moderator
Options
4k, 8k and Other TVs

Go to settings >  apps > System apps and that point, select apps and start clearing the cache from the apps.  This should free up space for you.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userPz0Pxxkkd4
Astronaut
Options
4k, 8k and Other TVs

I have this same model with 0% free

From the menu there is no "apps" option

From smart hub I can go into apps but there is no "system apps" option

Smart hub > apps > settings > I can see my 2 installed apps and the preloaded apps that I cannot remove. None of them have a clear cache option

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gregorywalker4
Constellation
Options
4k, 8k and Other TVs

Same problem, different model (UN65NU7100) and there is no "clear cache" option. Only 9% of internal storage is available and I only have two (2) apps I can remove out of 17 total apps. There has to be a way to free-up more storage or add additional storage.