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Constellation

TV Won't Turn On - UN49MU6290FXZA

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I am unable to get my Samsung TV to turn on. The power to the house went on and off 5 or 6 times and now the TV is unable to power back on. The TV was plugged into a surge protector, which i assumed would help prevent issues like this from happening but i could be wrong. I have tried power button in back of TV, unplugging for couple minutes and replugging back in, and also plugging into wall outlet instead of surge protector. Nothing has worked.

 

Anyone suggestions on way to get it to turn on?

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Product Expert

Re: TV Won't Turn On - UN49MU6290FXZA

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Hey @userMjbWESFvhL ,

 

                  I'm sorry that you are having issues with your set.  Unfortunately what people don't realize about surge protectors is it will protect your devices as long as the fuse hasn't blown.  With the lights going out 5 or 6 times it may not only be blown the protectors fuse but also have damaged the power supply board.  Contacting the support number would allow an in-home service repair person to repair it, however, due to the Covid-19 pandemic the wait time may be extended.  If this was helpful please leave a like and mark accept as a solution.

 

                                             Take Care,

                                         ddsanchez_82

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Product Expert

Re: TV Won't Turn On - UN49MU6290FXZA

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 Hi userMjbWESFvhL, 

 

Is the TV showing any sort of standby light?

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Constellation

Re: TV Won't Turn On - UN49MU6290FXZA

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No, nothing at all.

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Product Expert

Re: TV Won't Turn On - UN49MU6290FXZA

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It seems that the TV may require service.  I’d recommend PMing @SamsungModerator so they can check into your options.

 

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Samsung Moderator
Samsung Moderator

Re: TV Won't Turn On - UN49MU6290FXZA

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Please send the model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Product Expert

Re: TV Won't Turn On - UN49MU6290FXZA

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Hey @userMjbWESFvhL ,

 

                  I'm sorry that you are having issues with your set.  Unfortunately what people don't realize about surge protectors is it will protect your devices as long as the fuse hasn't blown.  With the lights going out 5 or 6 times it may not only be blown the protectors fuse but also have damaged the power supply board.  Contacting the support number would allow an in-home service repair person to repair it, however, due to the Covid-19 pandemic the wait time may be extended.  If this was helpful please leave a like and mark accept as a solution.

 

                                             Take Care,

                                         ddsanchez_82

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