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Constellation

TV no longer auto-detecting receiver

My Q6F (2017 Special Edition) is no longer auto-detecting my Denon receiver. When plugging HDMI cable into One Connect box, the tv would search and auto-detect the receiver. I was moving things around yesterday and it was working - until today. Now the TV searches and won't auto-detect - it comes back as unknown. Nothing else has changed. Tv is running latest firmware.

Any ideas how to get this to work correctly again?

2 REPLIES 2
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Samsung Moderator
Samsung Moderator

Re: TV no longer auto-detecting receiver

Out of curiousity, if you plug a device directly into the HDMI port instead of the receiver, will it detect the device?  


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Constellation

Re: TV no longer auto-detecting receiver

Yes, if I plug Apple TV or cable set top box directly into the tv, they are detected correctly. We can isolate the issue to the receiver, but not convinced the issue is with it and not the tv. It's like there is a memory/cache issue after plugging and unplugging - it suddenly stops detecting it.

 

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