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Astronaut

TV screen goes black intermittently

I have a model UN55NU6950 that I just purchased from Costco.  Screen keeps going black intermittently for a few seconds with no sound, likes it's a power cycle. Happens on both inputs, I replaced both HDMI cables and the problem persists.   Is there an update that will fix it, or do I need to just return it and buy another TV.  Please help! 

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Samsung Moderator
Samsung Moderator

Re: TV screen goes black intermittently

We are sorry to hear that, what is your current firmware version? And also can you send me a private message with your full serial number? 


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