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Asteroid

TV sound output reverts to TV speakers and won’t stay connected to soundbar (optical)

I have the QN65Q60R television connected to my soundbar (HW-R650).  An optical cord connects the television to the soundbar.  I have selected "optical" for the sound output and it works fine.  However when I turn the tv on again (after its been off for some time-overnight) it reverts to TV Speaker.  How can I make this tv just stay on "optical" and not revert to "tv speaker" 

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Samsung Moderator
Samsung Moderator

Re: TV sound output reverts to TV speakers and won’t stay connected to soundbar (optical)

I'm sorry to hear that, what is your current software version on the TV? And is the soundbar turned on before you turn the TV on? How long has it been doing this? 


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Asteroid

Re: TV sound output reverts to TV speakers and won’t stay connected to soundbar (optical)

@SamsungCaleb I have the current version, 1351.  Soundbar is on and when I turn on the tv initially there is an echo since the tv speakers and the soundbar are playing simultaneously.  Now I will go through the process to change it to optical and have the sound only coming through the soundbar.  But when I turn it off for an extended amount of time, the same issue persists and I have to again change it back to optical.  It's been doing this for a couple of months.

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Samsung Moderator
Samsung Moderator

Re: TV sound output reverts to TV speakers and won’t stay connected to soundbar (optical)

Have you tried a factory reset on the TV? 


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Asteroid

Re: TV sound output reverts to TV speakers and won’t stay connected to soundbar (optical)

I did and same problem

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Samsung Moderator
Samsung Moderator

Re: TV sound output reverts to TV speakers and won’t stay connected to soundbar (optical)

Can you send me a private message with your full serial number? 


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Constellation

Re: TV sound output reverts to TV speakers and won’t stay connected to soundbar (optical)

Probably worth noting that I'm seeing exactly the same behaviour, this started occuring after the update to firmware version 1351.

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Astronaut

Re: TV sound output reverts to TV speakers and won’t stay connected to soundba..

Hey

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Constellation

Re: TV sound output reverts to TV speakers and won’t stay connected to soundbar (optical)

There is a new downloadable update, 1352 which resolves this, it wasn't available via the TV update function, had to do it via the USB route

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Asteroid

Re: TV sound output reverts to TV speakers and won’t stay connected to soundbar (optical)

Thank you!  I did not have this problem until the 1351.  I'll see what I can do.  

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