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Samsung Moderator
Samsung Moderator

Re: TV turning off

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Mind providing me with the current software version you are running? Have you already attempted unplugging the TV or a factory reset of the TV?


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usern68bGPtYHK
Asteroid

Re: TV turning off

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The current version is 1155.

 

I have just now unplugged the TV and then plugged it back in. I'll report back as to whether or not it makes any difference.

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Samsung Moderator
Samsung Moderator

Re: TV turning off

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Keep is posted.  


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usern68bGPtYHK
Asteroid

Re: TV turning off

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The TV continues to shut itself off. It seems to happen after about 2 1/2 hours (2.5 hours).

 

I have not done a factory reset. If you want me to do that please tell me how.

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Samsung Moderator
Samsung Moderator

Re: TV turning off

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Could you please shoot me the full model number of this TV? Thank you. 


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useritKJqMEwWp
Astronaut

Re: TV turning off

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 I am having this issue as well, had the tv for a year now, turns off every time I try to use it. It seems as if this issue is an on- going one as I have been on forums that report this for several years including this one. Is there a fix or should I give up  on this tv. 

 

Model numer for my tv is un55j6201af

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Samsung Moderator
Samsung Moderator

Re: TV turning off

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If your television is powering itself off/on, and you have tested unplugging the unit as well as all software/firmware is up-to date (for those that can still access the menu), then service repairs would be recommended. To check warranty status you can message us here: http://bit.ly/2igAXKH

 

If the unit is out of warranty and you need pricing information, you can seek local authorized repairmen using this link: http://www.samsung.com/us/support/service/location

 


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userHz3j6hBSwT
Astronaut

Re: TV turning off

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I am having the same issue as well.  My model is UN40MU630D,  Serial Number: <HIDDEN>, Software Version: T-KTMAKUC=1123.2, BT-S.  I purchased this TV through Costco Online.  The TV shuts off randomly and sporatically.  I have had this TV for only 3 months.  I am planning to return this unit.  Very disapointed with this product.

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userKv5eAZW09a
Astronaut

Re: TV turning off

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Our tv is having same issue, not super thrilled about it. Fix it please.

 

 

Model Number:

UNS5KU650DFXZA

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Samsung Moderator
Samsung Moderator

Re: TV turning off

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Which software version are you running?  


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