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Asteroid

TV won't install apps`

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I have a new Series 8 Crystal UHD TV. It is connected to the internet and the preinstalled apps, like Netflix work. However, it will not install any apps (Spectrum, HBO MAX, HBO GO, Disney +). When I select "Install" it looks like it begins to install and displays a zero (0), like it is beginning. However it stays like that for a moment, then goes back to app info page.

 

This is frustrating. Any suggestions?

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: TV won't install apps`

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​​​​Can you try the following steps? 

  • Unplug your television.
  • Sign out of the problematic application.
  • Uninstall the Application.
  • Check if your Samsung Smart TV is connected to the internet.
  • Check your router settings.
  • Review your streaming plan.
  • Make sure your TV has the most up-to-date firmware.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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14 REPLIES 14
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Samsung Moderator
Samsung Moderator

Re: TV won't install apps`

JUMP TO SOLUTION

​​​​Can you try the following steps? 

  • Unplug your television.
  • Sign out of the problematic application.
  • Uninstall the Application.
  • Check if your Samsung Smart TV is connected to the internet.
  • Check your router settings.
  • Review your streaming plan.
  • Make sure your TV has the most up-to-date firmware.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

View solution in original post

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Asteroid

Re: TV won't install apps`

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Step 1 (Unplug the TV) didn't fix it. Then I plugged it back in Smiley Wink

 

Thank you.

 

 

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Constellation

Re: TV won't install apps`

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Did unplugging/replugging work for you? Having the same issue with HBO Max - so frustrating!

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Constellation

Re: TV won't install apps`

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I'm shocked that unplugging and replugging worked, but it did. Same issue while trying to install HBO Max, then tried Plex to confirm it wasn't a problem specific to the app and that didn't work either...checked for updates, renewed IP, confirmed no parental controls, powered off and on, but the ol' unplug and replug saved the day.

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Constellation

Re: TV won't install apps`

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yep unplugging an plugging back in works...Hello It Have You Tried GIF - HelloIt HaveYouTried TurningItOffAndOnAgain GIFs

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Astronaut

Re: TV won't install apps`

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sounds like a joke but plugin it off and on again worked.
i guess some things don't change. Smiley Very Happy thanks!

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Astronaut

Re: TV won't install apps`

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oh snap...unplugging and replugging the tv worked...who knew🤷🏽‍♀️
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Asteroid

Re: TV won't install apps`

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In addition to the unplug solution,  there may be one more step necessary.

 

1. unplug the power to TV,

2. wait a few ten seconds,

3. reconnect power,

4. change input source to HDMI or non-internet source,

5. install app

 

Definitely a bug in the tv OS

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Asteroid

Re: TV won't install apps`

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BTW, the above steps to address the current bug in OS version 1301 (2020 Q90t model as of 9/6/2020) make sense:

 

1. Recycle power clears in memory cache.

 

2. Switch input source frees up the TV's connection to the internet 

 

Theses bugs will hopefully be fixed by the future OS updates 

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