I have a new Series 8 Crystal UHD TV. It is connected to the internet and the preinstalled apps, like Netflix work. However, it will not install any apps (Spectrum, HBO MAX, HBO GO, Disney +). When I select "Install" it looks like it begins to install and displays a zero (0), like it is beginning. However it stays like that for a moment, then goes back to app info page.
This is frustrating. Any suggestions?
Solved! Go to Solution.
Can you try the following steps?
- Unplug your television.
- Sign out of the problematic application.
- Uninstall the Application.
- Check if your Samsung Smart TV is connected to the internet.
- Check your router settings.
- Review your streaming plan.
- Make sure your TV has the most up-to-date firmware.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
I'm shocked that unplugging and replugging worked, but it did. Same issue while trying to install HBO Max, then tried Plex to confirm it wasn't a problem specific to the app and that didn't work either...checked for updates, renewed IP, confirmed no parental controls, powered off and on, but the ol' unplug and replug saved the day.
If your set up is like mine and every wire and plug is a hassle to get to, simply hold down the power button on the remote. The screen will turn off, but keep holding down. I have the Q70t so the next screen that pops up just has QLED across it. The tv then basically "resets", but does not lose it's previous settings. The app downloaded fine after that. Hope this helps someone.