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Original topic:

TV won't install apps`

(Topic created on: 11/25/20 10:05 PM)
userBtbRWNxXGq
Asteroid
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4k, 8k and Other TVs

I have a new Series 8 Crystal UHD TV. It is connected to the internet and the preinstalled apps, like Netflix work. However, it will not install any apps (Spectrum, HBO MAX, HBO GO, Disney +). When I select "Install" it looks like it begins to install and displays a zero (0), like it is beginning. However it stays like that for a moment, then goes back to app info page.

 

This is frustrating. Any suggestions?

28 Replies
Solution
SamsungTam
Samsung Moderator
Samsung Moderator
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4k, 8k and Other TVs

​​​​Can you try the following steps? 

  • Unplug your television.
  • Sign out of the problematic application.
  • Uninstall the Application.
  • Check if your Samsung Smart TV is connected to the internet.
  • Check your router settings.
  • Review your streaming plan.
  • Make sure your TV has the most up-to-date firmware.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userBtbRWNxXGq
Asteroid
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Step 1 (Unplug the TV) didn't fix it. Then I plugged it back in ;)

 

Thank you.

 

 

userOQXHwBFWSb
Constellation
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Did unplugging/replugging work for you? Having the same issue with HBO Max - so frustrating!

usery3JyzhgQu8
Constellation
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4k, 8k and Other TVs

I'm shocked that unplugging and replugging worked, but it did. Same issue while trying to install HBO Max, then tried Plex to confirm it wasn't a problem specific to the app and that didn't work either...checked for updates, renewed IP, confirmed no parental controls, powered off and on, but the ol' unplug and replug saved the day.

Samsung_iawZsAe
Constellation
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4k, 8k and Other TVs

yep unplugging an plugging back in works...Hello It Have You Tried GIF - HelloIt HaveYouTried TurningItOffAndOnAgain GIFs

mell88
Astronaut
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sounds like a joke but plugin it off and on again worked.
i guess some things don't change. Smiley Very Happy thanks!

useri7LiGbO7Yt
Astronaut
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4k, 8k and Other TVs

This solution is hot trash. A brand new tv should not have to be constantly unplugged. Make better products.

MVF7733
Constellation
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Was able to install HBOMAX Hulu Disney+ and several other apps but not abc or MSNbc says install and doesn't do anything need help 

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user4wTnrF8IhN
Astronaut
Options
4k, 8k and Other TVs

If your set up is like mine and every wire and plug is a hassle to get to, simply hold down the power button on the remote.  The screen will turn off, but keep holding down.  I have the Q70t so the next screen that pops up just has QLED across it.  The tv then basically "resets", but does not lose it's previous settings.  The app downloaded fine after that.  Hope this helps someone.