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Original topic:

TV won't install apps`

(Topic created: 06-15-2020 10:03 AM)
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userBtbRWNxXGq
Asteroid
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HD and UHD TVs

I have a new Series 8 Crystal UHD TV. It is connected to the internet and the preinstalled apps, like Netflix work. However, it will not install any apps (Spectrum, HBO MAX, HBO GO, Disney +). When I select "Install" it looks like it begins to install and displays a zero (0), like it is beginning. However it stays like that for a moment, then goes back to app info page.

 

This is frustrating. Any suggestions?

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userg6oWgLjrlc
Astronaut
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HD and UHD TVs
unbelievable. but unplugging/replugging worked!!
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Samsung_IDfA5Np
Astronaut
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Switching to different HDMi clearing cache and installation working fine


@userBtbRWNxXGq wrote:

I have a new Series 8 Crystal UHD TV. It is connected to the internet and the preinstalled apps, like Netflix work. However, it will not install any apps (Spectrum, HBO MAX, HBO GO, Disney +). When I select "Install" it looks like it begins to install and displays a zero (0), like it is beginning. However it stays like that for a moment, then goes back to app info page.

 

This is frustrating. Any suggestions?


 

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userw6A3XKZMmT
Astronaut
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HD and UHD TVs

This is no joke... just unplug TVs power cable and plug in it back.. maybe this is needed only after you open for the very first time your TV and make all the connections wifi etc.. I think that happens (stay unplugged for 5secs) so TV can establish those data..

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SamsungJam
Community Manager
Community Manager
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HD and UHD TVs

Thank you for sharing!  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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user70bvEKuYhN
Constellation
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unpkug didn't work. what now...
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userNEZ5JiHPMO
Astronaut
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HD and UHD TVs

Hold down the power button on the remote for 5 seconds, until the logo appears on the screen.

user0YumiDTAKw
Constellation
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HD and UHD TVs
ok thats ridiculous it works! thanks
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usertrz4NKwjug
Astronaut
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HD and UHD TVs

Same issue with my 2020 Crystal UHD TV which I bought 3 weeks ago and this also affects downloading content in Ambient Mode. Samsung Service Center in my country already replaced my TV's main board but did not solve the issue. I know the unplug and plug is a workaround but that shouldn't be the case for an expensive TV. Just disappointing! Been wanting to return the TV but they won't allow me to.

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MVF7733
Constellation
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Was able to install HBOMAX Disney+Hulu etc bit wasn't able to install abc or msnbc and not sure why need help please 

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