I have a new model The Frame 3.0 43" television (2020 model). The TV works perfectly, connects to the Internet, appears in the SmartThings app and can be controled without issue from the SmartThings app. All other built-in online services work just fine (Netflix, Prime Video), and the TV is connected to my SmartThings account.
The problem is that The Frame is not recognized by any of the home assistants, including Google Home or Amazon Alexa (I use both). Both assistants have no issues recognizing and controlling the other 2 Samsung TVs that I have in the house (2020 model 4K TVs), but they never see The Frame TV.
I have used all the tricks in the book for both Alexa and Google Home (searching for new devices, resetting the systems and rebuilding them, etc.) without any luck.
Any suggestions? Thanks in advance.
I'm sorry to hear that, so that I may look into this can I have your full model number?
The model number is : E42SAMQN43LS03TA
(The Amazon description is SAMSUNG QN43LS03TAFXZA The Frame 3.0 43 inch QLED Smart 4K UHD TV 2020 Model Bundle 43 inch The Frame Customizable Bezel 2020 Brown)
Thanks for your help.
Then you would need to go to your Alexa app select devices and go to "Your smart home skills" and you would need to enable it.
If that does not help then you should also be able to, got to Settings > General > Voice and a pop-up should appear you will need to press OK. Then you should have an option for amazon Alexa and would just need to click on it and go through the setup process.