Original topic:

The connected device is on but displaying a black screen. Please check the device

(Topic created: 07-24-2021 07:20 AM)
4k, 8k and Other TVs

Hello -

I have a 65" Samsung 4K TV (QN65Q80TAFXZA) - it regularly displays the following message on the screen whenever the connected Apple TV or XBox displays a black screen (e.g. a screen transition or dark part in movie) 

The connected device (HDMI2: Apple TV) is on but displaying a black screen.  Please check the device.

This happens multiple times a session and is extremely annoying/disrupting.  Is there a way to disable this "feature"?


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