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Constellation

The main app page does not open

Hello!

 

I have my Samsung Smart TV 4K (model: UA65NU7100) working all fine, and all the apps that were previously downloaded working fine, but now that I am trying to enter the main APPS page, to download a new application, I can not enter that page.

Any pre-downloaded apps are working, but the main samsung app page does not simply open, and whenever I click on the APPS tab, it goes back to the HDMI.

 

Please help, I already cold reset it, by holding the power button, and unplugging the tv, but no use.