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Constellation

The return (back) button is not working

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I have a brand new Qled 65 in and every button works on the remote control except for the Return (Back Button). I've already updated to the latest version. I downloaded a smart remote on my phone to use the back button, and it works properly.

Everytime I press a button on the remote, the red indicator light blinks, but when I hit the return (Back button) nothing! 
Can someone please assist 

(Model Code: QB65Q60TAFXZA) Software version 1401.7

 

 

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Samsung Moderator
Samsung Moderator

Re: The return (back) button is not working

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Can I have the full model code and serial number for the television via private message?







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Samsung Moderator
Samsung Moderator

Re: The return (back) button is not working

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Try taking the batteries out of the remote and replacing them. Also make sure that you tv is fully up to date. Last but not a factory reset may be in order.







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Constellation

Re: The return (back) button is not working

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I've tried all of that. I replaced the batteries, it's updated to the latest version, and I performed an factory reset. 
The rerun (back) button still down not work. I'm pretty sure the remote is defective. How do I go about getting another one?

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Highlighted
Samsung Moderator
Samsung Moderator

Re: The return (back) button is not working

JUMP TO SOLUTION

Can I have the full model code and serial number for the television via private message?







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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