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Asteroid

Tv not showing all source inputs

So recently when I plug in my USB drive it no longer shows in sources but pops up a message saying it has read this file (a movie) and do I want to play the file. 

How do I get the USB to appear in source? 

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Samsung Moderator
Samsung Moderator

Re: Tv not showing all source inputs

I'm sorry to hear that can I have your full model number to better assist you? 


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Asteroid

Re: Tv not showing all source inputs

Q95T 

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Samsung Moderator
Samsung Moderator

Re: Tv not showing all source inputs

Please go to Settings>Support and provide the full model code and current software version. Have you tried plugging in the USB drive before turning on the television?

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Asteroid

Re: Tv not showing all source inputs

QE65Q95TATXXU

 

Software V - 1115

 

yes I have. 

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Samsung Moderator
Samsung Moderator

Re: Tv not showing all source inputs

This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry  Thanks!


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