Original topic:

Tv shadow appears then disappears

(Topic created on: 3/1/21 5:12 PM)
userTyZRpLBSuU
Constellation
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4k, 8k and Other TVs

Hi,

looking for some advice..

I have a Samsung 4K curved tv UE55KU6500 (don’t judge the curve :face_with_tears_of_joy:) and the screen has started getting really hot in the bottom right hand corner.

When it gets hot a shadow appears in the middle of the tv, maybe 6 inches wide and the full length of the screen. once the tv has been off for while and I turn it back on the shadow isn’t there and the tv picture is as normal (so would doubt it’s a failed led backlight strip)

the tv has been an absolute nightmare from the day I got it, having the screen replaced twice by Samsung for failing. I work away from home a lot, so the tv is barely used. 

any advice?

 

TIA

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SamsungGill
Samsung Moderator
Samsung Moderator
Options
4k, 8k and Other TVs

Regrettably, support for non-US models is quite limited. We would recommend reaching out to support in your region: https://www.samsung.com/us/common/visitlocationsite.html

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