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UN55JS9000FXZA- Overheating / Dark Screen

(Topic created: 09-13-2021 04:31 AM)
useriuISocO3KW
Constellation
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4k, 8k and Other TVs

Anyone know what the exact problem or part that I need.  Both sides of my TV have this bright light shining and the rest looks darker.  I've read all the other threads so I know this is a common problem with samsung tvs.

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SamsungLarry
Community Manager
Community Manager
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4k, 8k and Other TVs

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link 

https://www.samsung.com/us/support/troubleshooting/TSG01202526/

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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1 Reply
Solution
SamsungLarry
Community Manager
Community Manager
Options
4k, 8k and Other TVs

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link 

https://www.samsung.com/us/support/troubleshooting/TSG01202526/

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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