cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Asteroid

Model UN55KS8000FXZA TV Vertical Colored Lines on all inputs

JUMP TO SOLUTION

Model: UN55KS8000FXZA

Purchased in August 2016.  Just last night, as we were watching the tv, it flickered and now only shows moving colored vertical lines on all inputs.  Tried to reset it, but nothing helps.  You can still hear the audio.

 

In 2016 we purchased 6 new Samsung products for our home.  Washer, dryer, refridgerator, double oven, over the oven microwave and this tv.  The dryer stopped working just before the warranty ended and Samsung fixed it.  Last year, the microwave started turning itself on and had a mind of it's own (Google it - it's a real thing!).  Samsung said it was out of warranty and we had to replace a very expensive microwave that was under 2 years old.  Now the tv!  So just over 3 years and 50% of the items have failed.  Very frustrating, since we have been so loyal to the brand.

 

Anything you can do for us on this tv?  It sure looks like it is an all too common issue on a very pricey (and up until yesterday) glitchy BUT GREAT tv.

 

Thanks --

Reply
Loading...
Highlighted
Constellation

Re: Model UN55KS8000FXZA TV Vertical Colored Lines on all inputs

JUMP TO SOLUTION

same thing !!! Samsung should be responsible for their customers.Paying such huge amounts of money just to buy the defective engineering products.

Reply
Loading...
Highlighted
Constellation

Re: Model UN55KS8000FXZA TV Vertical Colored Lines on all inputs

JUMP TO SOLUTION

Same thing here to.  I have the same model TV.

I called customer service twice.

They said they have had no reported problems like this.

i see that this same problem has been reported to this Samsung Community page.

There must be a defect in this TV.

Reply
Loading...
Highlighted
Constellation

KS8000 - vertical line issue

JUMP TO SOLUTION

My 55" KS8000 TV set is barely three years old and  just started displaying colored vertical lines across all inputs. They move around and the sound works but it seems like something might have failed in the display panel. 

 

This is very disappointing as the TV was pretty expensive. Is there any potential fix for this? Thanks! 

 

 

IMG_20200208_184629.jpg

 

Reply
Loading...
Highlighted
Constellation

Vertical colored lines across my screen, all inputs.

JUMP TO SOLUTION

Much like several other people on this board, I have a Samsung TV only a couple years old (about 3 for me) that has vertical colored lines bleeding from objects displayed on-screen. My TV is a 60-inch KS8000 and I paid a lot of money for it to have gone bad after only three years. According to what I read on similar threads on this site, I need to replace the LCD panel, which could run me the whole price of the TV since I am past warranty. I spent more on my TV than I've spent in one chunk for almost anything else I own, and I don't have a lot of money to spend right now. I am pretty angry and I don't think I will ever recommend a Samsung product to anyone ever again.

 

Besides all of the other ridiculous Samsung blunders, why the heck is my TV $2000 yet only has four HDMI, two USB, and literally no other inputs? Are you allergic to composite, component, and display port? And I can buy a TV for $300 and it will have more HDMI inputs than four. Why are there no controls on the TV in case the remote goes bad? Why the heck doesn't the TV respect my input renaming, just resetting it to whatever name it wants? Why is the One Connect box so cheap? And most of all, why do so many people have vertical line bleeds in their models after 1.5 to 3 years of use?

 

Samsung. I don't know how you do things in South Korea, but put some of that money you make into proper quality assurance. You are a joke, and you know you keep getting yourselves into trouble over this.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Vertical colored lines across my screen, all inputs.

JUMP TO SOLUTION

We are sorry that you are experiencing this. Can you send us a private message with your full model and serial number? http://bit.ly/33ipYnO


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Constellation

Re: Vertical colored lines across my screen, all inputs.

JUMP TO SOLUTION

I am having the same issue after 3 years. Can I get some help.

Reply
Loading...
Highlighted
Constellation

Re: Vertical colored lines across my screen, all inputs.

JUMP TO SOLUTION

I'm having the same issue but for the UN55KS8500.  Vertical lines have ruined my beautiful (and very expensive tv) after just a couple years.  This seems like a serious design flaw.

Reply
Loading...
Highlighted
Constellation

Re: UN55KS8000 Vertical colored lines

JUMP TO SOLUTION

After 2 1/2 years, we are having the exact same issue... Vertical colored lines fill the entire screen. Though pretty, it is not the desired result when turning on my TV. I have tried to troubleshoot the problem with help from the website, but am unable because the lines are on every input. We are loyal Samsung customer's and extremely disappointed to be having issues from a TV at this price point from a supposedly good brand. I am now left to wonder when our other Samsung products will bite the dust. I feel my loyalty being tested at the lack of help from Samsung's customer service. Is there any fix for this problem for those on a budget? 

Reply
Loading...
Highlighted
Constellation

Re: UN55KS8000 Vertical colored lines

JUMP TO SOLUTION

Add me to the "Me too" list. Came back from the other room and blue and green vertical bars all across the screen. It faded in and out for about 20mins but it was enough time to update the firmware, run the picture test, reset the picture settings and then the TV itself. It's obviosuly the panel and this is my 2nd Samsung to go in less than 3 years. I really want to like their TVs, but I can't be doing this every 900 days. 

 

Does anyone know if they have a repair extention propgram like Apple does on there products with known defects?

Reply
Loading...