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Original topic:

UN55MU6300FXZA TV picture is blank

(Topic created: 09-02-2020 09:18 AM)
userLJgD4MCxP6
Cosmic Ray
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My 2.5 year old TV suddenly lost picture one day. We can hear the sound. I expect the brands like Samsung to last at least few years. I have used and recommended various Samsung products like Smartphones, watches and buds. Not any more 

Any idea what could go wrong and what are my repair options. I live in the USA. 
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SamsungCaleb
Samsung Moderator
Samsung Moderator
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I'm sorry to hear that, does this occur on all sources? Also have you tried to use a different HDMI? 


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userLJgD4MCxP6
Cosmic Ray
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Yes. The display is completely blank. I don't even see the Samsung logo at power ON.

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Solution
SamsungCaleb
Samsung Moderator
Samsung Moderator
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Since this is occurring at startup and all sources the next step would be service, you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


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userLJgD4MCxP6
Cosmic Ray
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I did not find any location near to me. I live in a major metro area.
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SamsungLarry
Community Manager
Community Manager
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Can I have your full model code and serial number via private message?







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userLJgD4MCxP6
Cosmic Ray
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how do I send a private message in the members app.
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