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Original topic:

UN55NU7100 Black Vertical Shadow

(Topic created on: 3/20/21 9:29 AM)
usergmRbXHTAfe
Constellation
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4k, 8k and Other TVs

These forums seem to be filled with unhappy customers with the same issue. Black vertical shadows on TVs that are barely out of warranty. And it seems to be the same resolution each time: pay around $300 to fix something that is clearly a manufacturing defect. Something that seems likely to happen again.

Has anyone had any luck with Samsung directly? I can’t imagine anybody with these complaints will buy another Samsung product. I know I won’t. Is there anything to be done outside of a costly repair. 

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SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
4k, 8k and Other TVs

I'm sorry to hear that, if this occurs on all sources and during the picture test this will require service. you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Solution
SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
4k, 8k and Other TVs

I'm sorry to hear that, if this occurs on all sources and during the picture test this will require service. you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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userPjgKxpUppu
Astronaut
Options
4k, 8k and Other TVs

I bought a TV UE55NU7100 serial number <HIDDEN> at Curry’s and now has vertical shadows. I tried all advices to change source and plug but still there. Can you help?

Thx

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