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Constellation

UN55NU7300F black shadow

The left side screen has suddenly become dark, so almost half of it is with this black shadow. The TV was bought at BEST BUY in Quebec city at  March 17,2019. So less then 18 months ago. WhatsApp Image 2020-08-07 at 12.26.38 PM.jpegWhatsApp Image 2020-08-07 at 12.26.37 PM.jpeg

5 REPLIES 5
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Supernova

Re: UN55NU7300F black shadow

@Darlan Oh no! Looks like the TV may need some troubleshooting:

https://www.samsung.com/us/support/troubleshooting/TSG01202526/


If one of the above steps help, let us know here via a reply and selecting this post as the solution.

 

If this is still an issue afterwards, I would reach back out to the Samsung team here in that case:

 

In the US? --> https://www.samsung.com/us/support/contact/

Outside the US? --> http://www.samsung.com/visitcountry

 

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Be sure to click" ✓ Accept as Solution" if you found this reply solved your issue or pointed you in the right direction. You can also click the heart to let me know your appreciation! 
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Constellation

Re: UN55NU7300F black shadow

thank you. 

I am trying to reach samsung team in Canada. 

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Samsung Moderator
Samsung Moderator

Re: UN55NU7300F black shadow

@Darlan

 

You can use this link to reach out to the support team in your area. https://www.samsung.com/us/common/visitcountrysite.html


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Constellation

Re: UN55NU7300F black shadow

I chatted with them. They will send a technician  to fix it free of charge. Thank you all.

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Samsung Moderator
Samsung Moderator

Re: UN55NU7300F black shadow

You're very welcome! Have a wonderful day!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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