Original topic:

UN55RU7100FXZA One side of TV Dark

(Topic created: 10-18-2021 05:57 AM)
usersIsqFLaaIW
Astronaut
Options
4k, 8k and Other TVs

1CE84D40-C73A-442F-BA6C-62E90D3A9CFE.jpeg

I need help or support. One side of the TV just went dark all of a sudden.  What is the issue ?

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2 Replies
SmartNeo
Astronaut
Options
4k, 8k and Other TVs
Looks like you either set your stereo, or just bad screen take it back there isnt a setting or trick to fix. BROKEN
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SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
4k, 8k and Other TVs

I understand how this may be frustrating and want to help, if this is occuring on all sources and during the picture test this will require service. and you will have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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