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userVzcVjruVcP
Asteroid

UN58NU7100 Color Horizontal Lines Across Bottom of Screen

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Muitiple color horizontal lines across bottom of screen. Purchased less than 3 months ago. Screen diagnosis failed.  I am waiting on a call back from customer support. All my tv's  are Samsung and I have never had a problem with them. 20190521_074356.jpg email.jpg20190521_074336.jpg email 2.jpg

 

 

 

 

 

 

 

 

 

 

 

 

 

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userVzcVjruVcP
Asteroid

Re: UN58NU7100 Color Horizontal Lines Across Bottom of Screen

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Schedule an appointment for repair . Hopefully  they will be able to fix it. Thank you 

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7 REPLIES 7
Samsung Moderator
Samsung Moderator

Re: UN58NU7100 Color Horizontal Lines Across Bottom of Screen

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Were you provided a ticket number when you called in?

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userVzcVjruVcP
Asteroid

Re: UN58NU7100 Color Horizontal Lines Across Bottom of Screen

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Yes, I just received it 

 

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Samsung Moderator
Samsung Moderator

Re: UN58NU7100 Color Horizontal Lines Across Bottom of Screen

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Can you provide the ticket number? I would be happy to look into it.

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userVzcVjruVcP
Asteroid

Re: UN58NU7100 Color Horizontal Lines Across Bottom of Screen

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Schedule an appointment for repair . Hopefully  they will be able to fix it. Thank you 

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Samsung Moderator
Samsung Moderator

Re: UN58NU7100 Color Horizontal Lines Across Bottom of Screen

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Please keep us posted, you are welcome. 

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userlJao6qPyl2
Constellation

Re: UN58NU7100 Color Horizontal Lines Across Bottom of Screen

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Were they able to fix it? I have to call for next week. 

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userVzcVjruVcP
Asteroid

Re: UN58NU7100 Color Horizontal Lines Across Bottom of Screen

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They are having to order a new screen for the  TV. When that comes in they will come out to fix the tv.  I am waitng for the new screen to come in to the repair services. 

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