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UN65JS8500 Light bleed and dimming

(Topic created: 09-01-2021 09:29 AM)
userMPXycXf3Y9
Constellation
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4k, 8k and Other TVs

I purchased a UN65JS8500 a few years ago. I’ve been experiencing worsening light bleed for a while, but now the brightness of the screen and contrast are deteriorating as well. The TV is virtually unwatchable in a bright room, and many scenes are even difficult to see in a dark room. Is this a known issue? Are there any potential fixes? I’ve tried just about every combination of picture settings I can think of, but it seems to make little difference. 

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SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
4k, 8k and Other TVs

I understand how this may be frustrating, if this is occurring on all sources and during the picture test this is something that will require service, you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


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userDvOyCfKXlb
Constellation
Options
4k, 8k and Other TVs

Good day

what I have discovered is the panel has melted behind the LCD screen

the backlight panel is made from plastic

the LED’s melted the edges

the edges when they melt turn dark preventing light from getting through

in addition, the panel also cracked

there are fine lines in the Plastic that illuminates the LCD

samsung.jpg

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SamsungJustin
Community Manager
Community Manager
Options
4k, 8k and Other TVs

Hello, @userDvOyCfKXlb. Thank you for bringing this to our attention. I would definitely like to have our specialized team speak with you a little more about this. Can you please send me or another moderator a private message with the full model and the serial number of the unit along with your contact information? 

Name:

Street address:

2 Phone Numbers:

email:

place of purchase: 

 

 

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