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user36Q8Kp3Ppk
Constellation

UN65KS8000 restart loop

Symptoms started out as occasional blackouts when gaming.  Eventually set would resync after about ten seconds.  This progressed to showing a bright spot in the bottom center of the display last night.  Now the set seems to be in an on/off cycle.  Screen flash with a vertical green line, then Samsung logo illumnates, then power switch illuminates red.  

5 REPLIES 5
Samsung Moderator
Samsung Moderator

Re: UN65KS8000 restart loop

Is this on all sources or only with the gaming system connected?

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user36Q8Kp3Ppk
Constellation

Re: UN65KS8000 restart loop

All sources, the same thing happens with nothing connected. 

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Samsung Moderator
Samsung Moderator

Re: UN65KS8000 restart loop

Can you send a private message with the full serial number and software version that the television is running here: http://bit.ly/2Kq3B5F

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userA1l99yneMB
Astronaut

Re: UN65KS8000 restart loop

I have a UN65KS8000 and it’s stuck in an endless power cycle.  I’ve tried unplugging it and nothing seems to work.  The TV is two years old.  Any ideas? Thanks. 

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Samsung Moderator
Samsung Moderator

Re: UN65KS8000 restart loop

I would be happy to look into this further. Can you please send a private message here: http://bit.ly/2Kq3B5F with the full serial number of the unit as well as what is connected to the television and how?

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