UN65MU800D - Wired network connections keeps dropping

[userJGTGO6Aczr]

Wired network connections keeps dropping. I have to reset the set to get it going again.

Anyone else experiencing this?

[Anonymous]

What is the current software version on the television? Have you tried a factory reset?

[userJGTGO6Aczr]

T-ktmakuc-1290.3 bt-5, and yes

[Anonymous]

Have you tried using a different Ethernet cable?

[userJGTGO6Aczr]

Yes, changed cables, ports, everything. The only thing that re-enables the port on the TV is doing a soft reset of the TV.

[MrLarry]

Have you checked your router's permissions? The tv might be on some type of restricted access.

[userJGTGO6Aczr]

Yes. There are no restrictions in the router. I

I can sometimes reset the TV, get the connection back, and have it fail again after a while. There doesn't seem to be a rhyme or reason to it at all, except everything points to the TV itself. I have a PC right next to it, also connected via cable. that isn't effected.

The WLAN, seems to work OK, I just would rather use the ethernet connection.

[MrLarry · Accepted solution]

I recommend letting a service technician have a look. Send your full model code and serial number via private message to get started.

[MrLarry]

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!