Original topic:

UN65NU6070FXZA With vertical line

(Topic created on: 2/23/21 10:10 AM)
userxP74QWiiL8
Astronaut
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We have a 65" model UN65NU6070FXZA tv

after just over a year old it formed lines on the left side and it was out of warranty, so we just dealt with it, now the line are solid from one side to the other or the screen will just be solid white, is there any fix for this like replacing the tcon board ourself?

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Solution
SamsungTam
Samsung Moderator
Samsung Moderator
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I'm sorry to hear that, if this occurs on all sources and during the picture test, then this will require service, you have a couple of options based on your warranty.

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.

https://www.samsung.com/us/support/service/locations/


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userkmDxbpZRQy
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We got a 65" 4K QLED. My husband barely touched the top corner and it caused it to have lines throughout the entire screen. We haven't had it a week and it's totally ruined and we are being told it was 'hit'. We most certainly did not hit or drop it. I can't accept that we are out a brand new tv and they won't fix or replace it when we did not do anything to damage it. We know these screens are touchy so we were being very careful. Need suggestions, as we have no idea what to do.

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userITcCJvvHPu
Constellation
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I have a MU8000 series TV purchased in Dec 2017. Just today, after working perfectly for 20 months - and we were very happy - then just this evening the screen went black on all inputs (Roku and DTV are separate inputs). On the black screen are colored vertical lines (mostly purple and green) which shift and grow/shrink on the screen. Can still get sound perfectly on all inputs and can change channels on DTV. I have tried to reboot the TV, Roku and DTV boxes together and individually (didn’t work) and unplugged/replugged all cables (also didn’t work) including the DTV and Roku cables and that made no change. Attached is a picture of the screen. Seems like other models have had similar but maybe not exactly the same problem. This would be crazy to have to buy another TV after 20 months of use. I need a solution to try that is not super expensive!92863E26-0452-4DBF-85AB-FA082C2F58D0.jpeg

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SamsungTam
Samsung Moderator
Samsung Moderator
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We would be happy to look into this for you. Send us a private message to the link below. It is a possibility this would require a service repair. 

http://bit.ly/2hQXHNu


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usereYMVkLOTrY
Constellation
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Bought tv 10/16/17-modelUN75MU800D

serial 06GA3CBJA00995J

it started as a small vertical line but now is over 60% of the screen.  This is an expensive tv.  Is there anything we can do?

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DeviantWolf
Constellation
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Had the TV for about  months and noticing 2 thin parallel lines running near the bottom of my screen. Had a samsung TV prior to this one and started getting this too and grew to get worse and worse over time. Any idea on how to remedy this?

 

Model: UN43TU7000FXZ

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evanmico
Cosmic Ray
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It seems to me that you got unlucky with a defective panel and should see about getting it replaced or RMA'd
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gaz1971
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image.jpg

hi i have a 55 “ smart tv black line down screen but still got pictures behind it has there been a recall at all as i am see this is very common on samsung tvs on the internet our is it that samsung tvs are just cheap rubbish 

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SamsungLou
Samsung Moderator
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I am sorry to hear about this. Please send the full model and serial numbers to this PM Link.


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