cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

Un55f7100afxza picture dimming issue

My Un55f7100afxza has intermittant dimming of the picture on turning on.

To fix it, I have to go to the Troubleshooting menu, select Picture, and then do Troubleshooting.

This fixes the issue and I exit the application and get back to normal tv.

 

How can I fix this issue?

 

It happens about every 5-8 start ups.

 

Thanks!

5 REPLIES 5
Highlighted
Samsung Moderator
Samsung Moderator

Re: Un55f7100afxza picture dimming issue

Thanks for reaching out to us! Please go to Settings>Support>Contact Samsung and provide the current software version of the television.

 

Have you tried a factory reset?

 

Does this occur on all sources and inputs?

Reply
Loading...
Highlighted
Constellation

Re: Un55f7100afxza picture dimming issue

Thanks for the response!

Software v: t-mst12akuc-2230.0, bt-s

Haven't tried reset; seemed a bit of overkill for transient issue.

we've only cable as input so no other to test it on.

 

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Un55f7100afxza picture dimming issue

Is the eco sensor enabled on the television?  If not, try disabling it to see if that issue continues.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
Loading...
Highlighted
Constellation

Re: Un55f7100afxza picture dimming issue

No; first thing I checked was eco sensor and auto dimming/light level settings enabled/disabled.

Nothing was set.

Software is latest version after checking on July 31.

 

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Un55f7100afxza picture dimming issue

All troubleshooting steps have been completed the next step would be service. You can use the following link to locate a service center in your area to do the repair.  http://www.samsung.com/us/support/service/location


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
Loading...