Original topic:

Unable to change channels on Videotron Helix arris xi6-t with samsung smart control

(Topic created on: 2/6/21 7:40 AM)
Bart McEndree
Astronaut
Options
4k, 8k and Other TVs

TV: UN50MU6300  50" 4K Ultra HD Smart LED TV (2017 Model)

remote: rmcspm1ap1

cable box: Videotron Helix arris xi6-t   model:tx061aei

I recently upgraded from a standard videotron cable box to a helix cable box. I noticed today that I am unable to change the channels using my samsung remote. The setup steps do not include this cable box model.

 

0 Likes
2 Replies
SamsungGill
Samsung Moderator
Samsung Moderator
Options
4k, 8k and Other TVs

Unfortunately, not all 3rd party accessories are supported. I would recommend checking for available updates as well as trying a factory reset.

0 Likes
userwYl3MfTCuz
Astronaut
Options
4k, 8k and Other TVs

Hello Bart,
I'm not sure if this will help with your TV model, but I have successfully paired the Samsung One Remote with the Helix box (the TV is a Samsung Frame)

First you have to choose Videotron as the provider.
Then pick Arris as the manufacturer.
And lastly enter the model number listed under the Helix box.

Unfortunately the remote uses infrared with Helix, and requires direct line of site compared to the original Helix remote that uses Bluetooth.

Hope this helps

 

0 Likes