Original topic:

Unable to connect to Amazon Alexa Server message

(Topic created on: 11/29/20 9:55 AM)
userdMtW6kukib
Astronaut
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4k, 8k and Other TVs

I have a Samsung QE43Q60TAU TV and all has been good with it until a couple of weeks ago when a message "UNABLE TO CONNECT TO AMAZON ALEXA SERVER" pops up every time I use the voice control on the remote. The voice control works but I can't access the app. I have checked the wifi and it appears all connected and the alexa app has my TV attached to my account. What is the issue?

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SamsungGill
Samsung Moderator
Samsung Moderator
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4k, 8k and Other TVs

Regrettably, support for non-US models is quite limited. We would recommend reaching out to support in your region: https://www.samsung.com/us/common/visitlocationsite.html

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