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Astronaut

Unable to connect to the Amazon Alexa server. Please try again later.

Hi, I recently bought a Samsung Smart TV UE43TU8600U and I cannot get Alexa to respond.  My internet is working fine, I can connect to all streaming apps and watch telly just fine.  Bixby worked.  So the remote control interface is working.  I turned off and unplugged the telly and my router for some time and restarted it all.  Still no luck.  Please help?  Thanks, Konni

PS: my TV is registered with my Amazon Prime account

1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: Unable to connect to the Amazon Alexa server. Please try again later.

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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