4k tv model QN55Q7FNA. software is up to date and when i go to network settings it says i am connected. Any ideas on how i can fix this???
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Have you tried power resetting the TV by unplugging it for a few minutes and plugging it back up?
I just tried that, getting the same error message.
Are you connected with an ethernet cable or using WiFi?
Have you removed the network and tried to re-add it to the television?
I have tried this and am still getting the same message.
Can you try testing your TV with an ethernet connection to see if that helps?
It doesn't work for me I tried everything but still getting the same message