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Astronaut

Re: Unable to connect to the samsung server. Check your network settings or try again later (100)

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That's not a solution, my side is fine, whats wrong with yours 

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Samsung Moderator
Samsung Moderator

Re: Unable to connect to the samsung server. Check your network settings or try again later (100)

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Hey, I completely understand. Can you send me a private message with your full model and serial number so I can take a deeper look into this?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Astronaut

Re: Unable to connect to the samsung server. Check your network settings or try again later (100)

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This is ridiculous. The fact that this has happened to me multiple times and there still isn't a fix to it and your best suggestion is to unplug the TV is absurd.

 

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Astronaut

Re: Unable to connect to the samsung server. Check your network settings or try again later (100)

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That's your suggestion? to unplug the TV?

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Astronaut

Re: Unable to connect to the samsung server. Check your network settings or try again later (100)

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I am having the same problem & have tried everything suggested & cannot get into my account or even set up a new one?? It's error SSO1000 if I try to sign in & same if I try to reset password! If I try to create a new account it comes up with error 116!

 

can someone help please my email is <hidden> to communicate directly! 
 

I only did a reset from factory settings as all my apps stopped working

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Constellation

Re: Unable to connect to the samsung server. Check your network settings or try again later (100)

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I am having the completly same problem which I cant resolve, I tried everything here listed and come up with nothing. Is there a solution?? I made a factory reset and can not login anymore, or use/download apps. Can someone please look into or contact me from support??

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Astronaut

Re: Unable to connect to the samsung server. Check your network settings or try again later (100)

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I am getting the same issue. Cannot connect to server   Error   SSO1000 

 

Model  Samsung QLED QE55Q60RA

 

I haven been through all the fixes listed. Got network connection, it even checked for updates which came back as uptodate.   Any other solutions  Thanks

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Astronaut

Re: Unable to connect to the samsung server. Check your network settings or try again later (100)

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 I was able to get it to finally get past the policy setup today. I had to buy a router that has openvpn on it. My issue was a regional issue. I bought the TV at the Navy Exchange; however, I'm in Japan on Japan internet. This isn't an easy process, especially if your not tech savy. I had to flash the router, add DD-WRT firmware so I could add the VPN settings (I use strongvpn...you can find info about routers or order preloaded routers from them). Their tech support was great and totally helped out.

 

I reset my TV and made sure nothing was connected to it in the HDMI ports. I have an ethernet cable plugged into the TV from the router. I had a connectivity issue wireless going through the VPN router. Once I did that, it came right up. Setting the router up and trying to get it to work really took me the most time (2 hours). 

 

Here is the transcript of what I had to do

 

(01:43:26)Nathan K.: If you would like to setup a VPN router, please review your options here: https://strongvpn.com/vpn-routers/*We support DDWRT, Tomato, Sabai, GliNet and Asus firmwares on supported router models primarily, but any router with a working OpenVPN, WireGuard, PPTP vpn client can work* Option 1 - Sabai firmware - loaded routers are what we sell. Its the best overall firmware out there pretty much. Option 2 - You can buy a router with dd-wrt firmware on it that allows for a VPN account to be loaded onto it. Suggested router are noted at the above page if you click DIY tab, then click Linksys or Buffalo Option 3 - the most difficult is "flashing" the router with dd-wrt firmware, this is for advanced users. We provide no assistance for firmware install due to the risk of bricking the router. https://strongvpn.com/vpn-routers/https://support.strongtech.org/hc/en-us/articles/360039690834-Routers https://support.strongtech.org/hc/en-us/articles/360037446173-Supported-Routers https://support.strongtech.org/hc/en-us/articles/360036958034-Router-setup Setup Guides for all router firmware types: https://support.strongtech.org/hc/en-us/sections/360005735514-VPN-Routers Read info about WireGuard here: https://support.strongtech.org/hc/en-us/articles/360037444953-WireGuard-FAQ WireGuard Capable Routers: (WireGuard is the next gen higher performing vpn protocol) 1) The Sabai VPN Accelerator $599.99 at https://strongvpn.com/vpn-routers/ is WG ready. 2) GliNet routers are WireGuard ready: https://support.strongtech.org/hc/en-us/articles/360036957894-WireGuard-GLiNet-Routers
(01:43:37)Nathan K.: https://dd-wrt.com/support/router-database/?model=WRT3200ACM_- initial upgrade file and the 2nd upgrade final plus the how to install DDWRT guide are at that page
(01:43:57)Nathan K.: --------------
(01:43:58)Nathan K.: This chat transcript will be emailed to you automatically when it ends in case it helps. I'm glad we could help. Let me know if we can help in any other way. We appreciate your business. If you could complete the review at the provided link, it would be most appreciated. Best Regards, Nathan Kohler StrongVPN / StrongDNS Tech Support
(01:44:39)David: An you send all this to my email
(01:44:54)Nathan K.: i readded it and set it to send yes
(01:45:07)David: d******@gmail.com
(01:45:18)Nathan K.: 👍
(01:46:00)David: i bought an tp-link archer c7 yesterday and was told it wasn’t compatible but it is on that list
(01:47:01)Nathan K.: looks lke archer c7 with hardware version 1.x - 4.x is supported yes
(01:47:38)Nathan K.: apparently v5 is also supported
(01:47:38)David: Your tech told me no yesterday and I took it back to the store
(01:47:50)Nathan K.: which tech
(01:48:11)David: who ever I talked to on chat
(01:48:30)Nathan K.: yes I know that part
(01:48:37)Nathan K.: ill search and let them know
(01:48:50)David: i don’t have a name. So that router is ok
(01:49:20)Nathan K.: hardware version 1 - 5 can have ddwrt installed
(01:49:30)Nathan K.: any version beyond that Im not seeing it listed
(01:50:13)David: so what do I need to do
(01:50:38)Nathan K.: follow the guide at the page for your hardware version of archer c7
(01:50:51)Nathan K.: find out which hardware version of c7 it is
(01:50:56)Nathan K.: look on the label
(01:51:11)Nathan K.: then click to correct guide link and theres an install guide there
(01:52:08)Nathan K.: v1-5 point to this guide: https://forum.dd-wrt.com/wiki/index.php/TP_Link_Archer_C7
(01:52:43)David: Ok. Thanks
(01:52:46)Nathan K.: and here is the latest f/w folder. In it are the TpLink archer c7 version folders
(01:52:47)Nathan K.: ftp://ftp.dd-wrt.com/betas/2020/05-09-2020-r43099/
(01:53:00)Nathan K.: in the folder there are two file
(01:53:18)Nathan K.: use the factory to ddwrt image upgrade file first in tplink firmware where you do upgrades
(01:53:49)Nathan K.: once ddwrt is on there go into ddwrt and click Administration / Firmware upgrade tab and use the othe rfile to upgrade it furhter
(01:53:55)Nathan K.: further
(01:54:12)Nathan K.: and do it via direct cabled connection not wireless if at all possible or risk brickng it
(01:55:24)David: Ok. I will try all this. Thanks
(01:56:46)Nathan K.: You're welcome! This chat transcript will be emailed to you automatically when it ends in case it helps. I'm glad we could help. Let me know if we can help in any other way. We appreciate your business. If you could complete the review at the provided link, it would be most appreciated. Best Regards, Nathan Kohler StrongVPN / StrongDNS Tech Support
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Asteroid

Re: Unable to connect to the samsung server. Check your network settings or try again later (100)

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That's a lot


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Astronaut

Re: Unable to connect to the samsung server. Check your network settings or try again later (100)

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Hi, I was continually having this issue so I read about holding the power button on the remote until the TV restarts and this fixed my issue on the first go! 

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