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02-16-2019 04:04 PM in
QLED and The Frame4k tv model QN55Q7FNA. software is up to date and when i go to network settings it says i am connected. Any ideas on how i can fix this???
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02-02-2021 12:19 PM in
QLED and The FrameI am sorry to hear about this. Please cold boot the television using the following steps.
Turn on the TV.
Press and hold Power on the remote until the television turns off and back on.
Reconnect to your WiFi network.
If you continue to have issues with your connection, please send the serial number for the TV to this PM Link.
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02-16-2019 05:29 PM in
QLED and The FrameHave you tried power resetting the TV by unplugging it for a few minutes and plugging it back up?
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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02-16-2019 06:39 PM in
QLED and The FrameI just tried that, getting the same error message.
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02-17-2019 08:02 AM in
QLED and The FrameAre you connected with an ethernet cable or using WiFi?
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04-17-2019 05:49 PM in
QLED and The Frameusing wifi
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04-18-2019 08:35 AM in
QLED and The FrameHave you removed the network and tried to re-add it to the television?
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06-10-2019 05:28 PM in
QLED and The FrameI have tried this and am still getting the same message.
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06-10-2019 05:43 PM in
QLED and The FrameCan you try testing your TV with an ethernet connection to see if that helps?
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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12-05-2020 12:09 PM in
QLED and The FrameI have tried that. My Cox contour works
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01-20-2020 12:25 PM in
QLED and The FrameTried this but it didn't fix it.