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Apostle92627
Asteroid

Unable to update apps? NU6900

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Hi, I can't update any apps, and I heard it would be in the next update. Anyone know it that's true?

 

I really want to be able to watch Hulu with Live TV on it, and right now I'm having to watch the older version from like two years ago.

 

If it helps, my current version is 1152.

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Apostle92627
Asteroid

Re: Unable to update apps? NU6900

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I just returned the crappy TV for an LG and I'm able to watch Hulu with Live TV on it. Problem solved. Have a nice day.

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10 REPLIES 10
Apostle92627
Asteroid

Re: Unable to update apps? NU6900

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Also, why am I unable to update my TV? I'm still stuck on 1152, and the latest update has been out since the 9th (1202.5). Every time I try, all I ever get is "There are no updates at the moment." I even tried downloading it on your website but all I got was "Unable to complete the extraction. The destination file could not be created." I am becoming VERY frustrated. All I want to do is watch Hulu with Live TV on my TV.

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Samsung Moderator
Samsung Moderator

Re: Unable to update apps? NU6900

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Have you tried resetting the TV or doing a full power cycle?

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Apostle92627
Asteroid

Re: Unable to update apps? NU6900

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How do you do a power cycle?
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Samsung Moderator
Samsung Moderator

Re: Unable to update apps? NU6900

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You'll need to unplug the TV from the wall then hold down the power button for about 10 seconds to make sure all residual power has been discharged. Then plug the TV back in and turn it back on.

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Apostle92627
Asteroid

Re: Unable to update apps? NU6900

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Neither worked... I just got this TV last week, and I strongly wish I hadn't.
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Apostle92627
Asteroid

Re: Unable to update apps? NU6900

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I finally got the update but still can't update apps.

Why can I not update the apps? Can someone PLEASE tell me why when I go to the settings while I'm in the Hulu app, click Support, and then click the GRAYED OUT (for some reason) Software Update, it says "This function isn't available"?

Also, what's the point of owning a Smart TV if your apps can't be up to date?
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Samsung Moderator
Samsung Moderator

Re: Unable to update apps? NU6900

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@ Apostle92627 Have you tried to reset the country code and download again? 

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Apostle92627
Asteroid

Re: Unable to update apps? NU6900

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How do you do that? Also, was this update supposed to let me update Hulu and other apps?
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Apostle92627
Asteroid

Re: Unable to update apps? NU6900

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I just called and complained. There is nothing they can do to help me. I am done. I literally HATE this crappy TV! I am literally unable to use an app I PAY FOR!

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