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Asteroid

Upgraded Comcast Xfinity to 1GB Wifi then lost connection to my UN75NU8000

Hello.  I am long-standing Samsung loyalist with 5 total HDTVs - this 75" UN75NU8000 is my largest and anchors my family room.  After the quarantine spiked my wifi demands of me, my lady, and two teenagers, I decided to boost my Xfinity wifi from 300MB to 1GB.  This involved a change in my wifi modem from my Netgear Nighthawk AC1900 /  C7100V to Xfinity's XB7-T.  Ever since this occurred days ago, my 75" Samsung WILL NOT STAY CONNECTED!!!  It is driving us all crazy!!!

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Samsung Moderator
Samsung Moderator

Re: Upgraded Comcast Xfinity to 1GB Wifi then lost connection to my UN75NU8000

Have you contacted Xfinity regarding this? What is the current software version on the television?

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Asteroid

Re: Upgraded Comcast Xfinity to 1GB Wifi then lost connection to my UN75NU8000

T-KTM2AKUC-1294.1 s my current version.  My Samsung is UN75NU8000.  Status Code 01200000000 & thanks for the help!

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Asteroid

Re: Upgraded Comcast Xfinity to 1GB Wifi then lost connection to my UN75NU8000

@SamsungGill I also did contact Comcast and they sent a reset signal that did not resolve the issue... thanks 

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