Original topic:

Upgrading my One Connect box.

(Topic created on: 3/2/21 9:24 PM)
usergrVHo8RkIj
Constellation
Options
4k, 8k and Other TVs

I have a UN65KS8500FXZA I purchased about 3 years ago. It is a 4K curved screen TV. It has a One Connect box. Can it be upgraded to the current version and functionality of the One Connect? 

Also is there a longer cable available to the current box I have? I've noticed you can buy longer cables of the current version, but I need a longer one for my current box if it can not be upgraded.

1 Reply
userdsDykFyak5
Constellation
Options
4k, 8k and Other TVs

I have a UN65KS800DFXZA (2016) that just started having a similar issue.  None of the HDMI or other ports on the One Connect (BN91-17814W) work.  The TV is fine for online streaming with the Ethernet connection.  I tried to find another One Connect of the same model but couldn't - they seem to be out of production.  I have a service call in with Samsung but am a bit frustrated as the One Connect seems to have a history of problems.   Could there have been a manufacturing flaw?  I'm also wondering now if there is something newer that might be compatible with the original One Connect.

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