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userJ6KTIDglx6
Asteroid

Vertical Lines on Brand New TV

I have a 65” 6 Series NU6900. I just purchased the TV a couple of weeks ago. At times there appear to be be faint vertical lines/shadows from the top to the bottom of the screen. This has been an issue since first using the TV. Any solutions for this? What are my options?

9 REPLIES 9
Samsung Moderator
Samsung Moderator

Re: Vertical Lines on Brand New TV

We are sorry to hear about this. Does this happen with all of the inputs, as well as the picture test?


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userJ6KTIDglx6
Asteroid

Re: Vertical Lines on Brand New TV

Picture test is fine. Watching blu rays is fine as well. Its just through cable or streaming that it happens.

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Samsung Moderator
Samsung Moderator

Re: Vertical Lines on Brand New TV

Are you streaming through the Smart Hub or through an external like Chromecast or Firestick?

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userJ6KTIDglx6
Asteroid

Re: Vertical Lines on Brand New TV

Streaming through the SmartHub. 

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Samsung Moderator
Samsung Moderator

Re: Vertical Lines on Brand New TV

Just for testing purposes, have you done a Smart Hub reset and yielded the same symptom? 

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userJ6KTIDglx6
Asteroid

Re: Vertical Lines on Brand New TV

How do I do that?

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Samsung Moderator
Samsung Moderator

Re: Vertical Lines on Brand New TV

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userJ6KTIDglx6
Asteroid

Re: Vertical Lines on Brand New TV

Didn’t work  - the lines are still there on all imputs 

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Samsung Moderator
Samsung Moderator

Re: Vertical Lines on Brand New TV

If this is still showing on all inputs, then repairs would be recommended. You are welcome to send us a private message with the full model code and serial number for more details: http://bit.ly/2igAXKH


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