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useraxWm0RVywB
Asteroid

Vertical line of dead pixels

Hi All,

 

Today after a year plus of my 65in Q9FN working flawlessly out of nowhere a vertical line of what seems to be dead pixels covering the entire height of the tv showed up when I turned it on. Tv hasn’t been touched physically. I’m assuming this needs repair but wanted to check if anyone has seen this and has a solution that doesn’t require expensive repairs or replacement. Need to check on warranty information but I’m guessing over a year means I’m out of luck. Appreciate any and all feedback. 

 

- Josh

8 REPLIES 8
Samsung Moderator
Samsung Moderator

Re: Vertical line of dead pixels

Can I have your full model code?

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useraxWm0RVywB
Asteroid

Re: Vertical line of dead pixels

QN65Q9FNAF

 

ALso attached some images. The line is a purple-ish color up close.

7D468EB6-8A0B-4C8A-A6F3-48E6C8E7417D.jpeg

 

4ED6C4F6-9A00-4D74-ADD4-70DD96440630.jpeg

 

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Samsung Moderator
Samsung Moderator

Re: Vertical line of dead pixels

Hey, give this link a look.

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useraxWm0RVywB
Asteroid

Re: Vertical line of dead pixels

Yeah I did the picture tests. Line still appears. Doesn’t matter what source I use it’s still there. Screen isn’t cracked at all. I worked with Samsung support this morning and they have me installing the latest firmware (wouldn’t see it in the update option with the tv) but I’m doubting it will help. 

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Samsung Moderator
Samsung Moderator

Re: Vertical line of dead pixels

That was my next suggestion. Keep me posted on this.

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useraxWm0RVywB
Asteroid

Re: Vertical line of dead pixels

Same issue after the firmware update. Supports next step is to call them but they mentioned it probably needs repair. Won’t be able to call them back for a few days probably. 

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Samsung Moderator
Samsung Moderator

Re: Vertical line of dead pixels

Can I have your serial number via private message?

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Samsung_KqC0rU7
Astronaut

SM - S367VL

SM - S367VL

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