Thank you so much for reaching out! This forum is for support of US products and customers. As both of these products are non-US models, and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/ca/support. You can also contact the Canada Samsung Community at https://r1.community.samsung.com/t5/Canada/ct-p/ca?profile.language=en. Thanks!