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Constellation

When using anynet+ on my samsung 4k tv it shuts off everything

When using anynet+ my tv and soundbar turns off on its own. The only way I can prevent it is by turning anynet+ off. Anyone who can help me please contact me asap thanks.

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Samsung Moderator
Samsung Moderator

Re: When using anynet+ on my samsung 4k tv it shuts off everything

This could come down to a few different factors.  For clarification, is the television turning everything connected to the television off or is it strictly the sound bar that's giving you trouble?  


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Product Expert

Re: When using anynet+ on my samsung 4k tv it shuts off everything

Hi user, i was doing a little research and first thing i would check is making sure anynet+ is compatible with the sound bar itself, if it is i would try reestablishing the connection between the devices.

 

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