Original topic:

White streaks, dark bars - what to do Samsung?

(Topic created on: 5/4/21 2:06 PM)
woodward32
Constellation
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4k, 8k and Other TVs

My fairly new TV, model below:

Un65ks8000

 

has some mysterious bright streaks on the bottom center and bottom left.  Not sure it’s related, but in very bright scenes faint vertical shadow bars can be seen from top to bottom right behind/next to them.

The light streaks show as blue in this photo, but in person they are bright white. 

Very disappointed, as I have always been a loyal Samsung customer.

Reading similar posts in the community, it appears that there is not much Samsung support for this apparently widespread defect.

image.jpg

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1 Reply
SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
4k, 8k and Other TVs

I'm sorry to hear that if this is occurring on all sources and during the picture test this will require service please reach out directly via one of the following methods, as we would like to Gather additional information, and look at this from a case by case basis. Please provide the full model and serial of the TV as well as your best contact phone number, name, and email. 

 

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