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Constellation

Why cant Disney+ play on my smart tv

Why can't Disney+ be shown on my Samsung UE55JS8500T 4k Smart TV. I can get every other streaming service on my TV so what is different about the Disney service?

6 REPLIES 6
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Product Expert

Re: Why cant Disney+ play on my smart tv

Dear userOkP5UGyMZu

 

I hope you are doing well.

 

Disney+ should be able to work on your tv model. Try uninstalling the app and redownloaded it from the store again. Sometimes during an app update, there could be glitches.

 

I hope I was able to help you with this situation.

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Product Expert

Re: Why cant Disney+ play on my smart tv

HI userOkP5UGyMZu hope your day is going well.

 

The problem to your situation can be that your TV may not be compatible with the Disney+ stream services.

 

Most models made after 2016 are but those made before that are not compatible due to the Disney+ application launching late last year.

 

If your TV is newer than the 2016 model a simple update to the Tizen OS should do the trick.

 

If not. Of course I’m not suggesting getting a new TV just to be able to use your Disney+ application, but an alternative streaming service may be needed to be used in order to download the application such as any entertainment gaming system or Comcast perhaps.

 

Personally I currently Use my PS4 for Disney+ due to having an older smart TV.

 

To see if your TV is compatible please check this link

https://www.androidcentral.com/does-disney-plus-work-samsung-tvs

 

 

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you

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Product Expert

Re: Why cant Disney+ play on my smart tv

Here is a step by step guide provided by samsung on how to do update your TV OS:

 

https://www.samsung.com/sg/support/tv-audio-video/how-to-update-samsung-smart-tv-software-and-firmwa...

 
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Asteroid

Re: Why cant Disney+ play on my smart tv

I tried to update ours. Doesn't work. 🙄

Claims there are no updates available. 

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Astronaut

Re: Why cant Disney+ play on my smart tv

Hi there, my tv is new and on the list but when i go to the apps sections and select the Disney+ app theres a message saying its not compatible?? Is there a way around this?

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Samsung Moderator
Samsung Moderator

Re: Why cant Disney+ play on my smart tv

Also, please keep in mind that this is a US based community.  We offer support for US based devices so I would suggest reaching out to Samsung support in your region for additional support. http://www.samsung.com/visitcountry


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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