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CaBrA
Constellation

Re: Why my new Samsung TV's wont stay connected to WIFI ? ?

My modem is next to the TV. 

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Samsung Moderator
Samsung Moderator

Re: Why my new Samsung TV's wont stay connected to WIFI ? ?

I have provided a troubleshooting link for this issue.

 

Community Guidelines: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-General-Guidelines/ba-p/459817
Terms of Service: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-Terms-and-Conditions/ba-p/460091
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CaBrA
Constellation

Re: Why my new Samsung TV's wont stay connected to WIFI ? ?

The information in the link isn't a solution, disconnect the tv from AC socket? I prefer running the troubleshooting of Samsung TV. But again, this is not a solution.

 

I'll try waiting for a few seconds next time I turn on tv to see if wifi is connected by itself.

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Libertas
Halo

Re: Why my new Samsung TV's wont stay connected to WIFI ? ?

Yeah I love that solution when mine is bolted to the wall and you cant get to the power cord at all. sigh

 

I could go out to the breaker panel and after I figure out which switch is to that part of the house as they are not labeled I could do that, but you cant do that often.  This is absurd.

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Dave R
Cosmic Ray

Re: Why my new Samsung TV's wont stay connected to WIFI ? ?

@SamsungJustin wrote:

I have provided a troubleshooting link for this issue.

 


Oh, c'mon you can't  be serious!  Of course the WiFi connection is going to be lost when the TV is powered off.

Samsung: You have 2 choices, when the TV is  powered on, A) Make establishing the WiFi connection more instantanious or, B) Don't launch the Apps until a WiFi connection is established. 

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user2FVqdtDAV5
Constellation

Re: Why my new Samsung TV's wont stay connected to WIFI ? ?

This is the SOLUTION!!! I ran the ipconfig and realized that the Samsung TV Was using a random 8.8.8.8 for my DNS server. The actual DNS server number was ten digits long. I manually entered that in and had no problems!

 

you are a genius!

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CaBrA
Constellation

Re: Why my new Samsung TV's wont stay connected to WIFI ? ?

Which 10 digit numbers?? 8.8.8.8 are Google public DNS there is nothing wrong with them

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Dave R
Cosmic Ray

Re: Why my new Samsung TV's wont stay connected to WIFI ? ?


@CaBrA wrote:

Which 10 digit numbers?? 8.8.8.8 are Google public DNS there is nothing wrong with them


Try this DNS#:  208. 67. 222.222.  This is the universal Open DNS Server and it is faster than the Google 8.8.8.8.

With the Smart Feture "AutoRun Last App" surned back on, testing so far shows (3 power on events) near perfect results.  For both wireless and wired, it also seems to resolve the intermittant IPV6 connection failure.  On the Wired side, it seems to allow the Spectrum TV app to retrieve the Program Guide before retrieving the last program.

I realize this may not work for every onec but, it's worth a try.  I found this in some of my old notes from 18 months ago  regarding Windows 10 WiFi connectivity issues.  FYI fhose were resolved with updated WiFi adapter drivers.

 

 

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Libertas
Halo

Re: Why my new Samsung TV's wont stay connected to WIFI ? ?

Is this  Smart Feature "AutoRun Last App"   in settings somewhere?

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Dave R
Cosmic Ray

Re: Why my new Samsung TV's wont stay connected to WIFI ? ?


@Libertas wrote:

Is this  Smart Feature "AutoRun Last App"   in settings somewhere?


Yes,on my unit it's the last item in the "GENERAL" tab which starts with "Network" and ends with "Smart Feaures".

UPDATE:  Using DNS 208.67.222.222 ultimately does not fix anything.   On the 4th power on event, WiFi couldnot connect at all.  Wired did but still the same old problem.

I am now more convinced that the real problem is apps are being launched before an internet connection is established.  That's for both wireless and wired.

Samsung would do well to issue a statement about what the correct DNS setting should be.

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