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Libertas
Cosmic Ray

Why my new Samsung TV's wont stay connected to WIFI ? ?

UN55KU600DFXZA and UN65KS800DFXZA neither will stay connected to wifi, while everything else in the house does.

 

Have to constantly disconnect from power and reconnect, it is the only way.

 

Help.

434 REPLIES 434
Samsung Moderator
Samsung Moderator

Re: Why my new Samsung TV's wont stay connected to WIFI ? ?

What is the current software on both televisions?

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Libertas
Cosmic Ray

Re: Why my new Samsung TV's wont stay connected to WIFI ? ?

1167

 

so a soft reset is turn on, let it stay on a few seconds and then hold down power button till it goes off and back on?

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Samsung Moderator
Samsung Moderator

Re: Why my new Samsung TV's wont stay connected to WIFI ? ?

A soft reset is: with your television on, unplug it for 5 minutes and then plug it back in. 

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Libertas
Cosmic Ray

Re: Why my new Samsung TV's wont stay connected to WIFI ? ?

Bummer, mine is on the wall, only way to do that is go to circuit breakers and kill the power to that part of the house.

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Re: Why my new Samsung TV's wont stay connected to WIFI ? ?

I've had success with the hold down the power button, and disconnecting from the network and then setting it up again would sometimes buy me a day or two.  I would try manually inputing your DNS from your wireless router into the settings on your tv.  People have also had success with google's 8.8.8.8 or 8.8.4.4.  I got tired of resetting every night, still had the issues regardless of DNS settings, and Samsung was no help.  I got a wifi extender and use that to make a wired connection.  If your TV is mounted, that is probably not a very reasonalbe option for you. 

 

I have no idea what the issue is, but this board is littered with similar complaints and smart TV that can't connect to the interenet is pretty pointless.

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Libertas
Cosmic Ray

Re: Why my new Samsung TV's wont stay connected to WIFI ? ?

google 8.8 etc? can you walk me thru that one?
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Re: Why my new Samsung TV's wont stay connected to WIFI ? ?

Under your network settings on your TV change your DNS address from obtain automatically to 8.8.8.8 or look on your wifi router your and it will have your ISP address you can try that as well.  Some people have had success with these manually entered options. 

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userEZ01DEyj2Z
Constellation

Re: Why my new Samsung TV's wont stay connected to WIFI ? ?

Running software 1169.  Still has same probem.  Will connect for a day, then disconnect from web.  Stll connected to router.  All else works fine.  Any advice?

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Samsung Moderator
Samsung Moderator

Re: Why my new Samsung TV's wont stay connected to WIFI ? ?

Whats the model of your TV userEZ01DEyj2Z? Have you tried the DNS change as outlined above?


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