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Anthony_TD
Constellation

Re: Why my new Samsung TV's wont stay connected to WIFI ? ?

Samsung MIchelle, this is not about whether we can take updates or not, if you read the entire thread you will see that it pertains to many different samsung models and many different wifi routers.

Telling people to reboot their router is useless and does not help, neither is the holding the power on the remote a fix, that is a workaround to reboot the TV. The fact that rebooting the TV fixes things tell us that it is the TV and not the router/modem.

 

For me going to the new firmware did not fix the issue, only running a wired cable resolves this, but it is still unacceptable that I buy a TV with a wifi module that is not reliable. For the record, and I already said this on this thread, when this happens all my other devices work on my wifi and the TV doesn't not even see my neighbours wifi network as available anymore - this again points to the TV not all the different routers in my neighbourhood.

 

This is clearly an issue with the samsung OS and has obviously been for a number of years. Instead of insulting your customers with these stupid suggestions of rebooting routers and changing DNS ip addresses why not be honest and say that you have no idea what is causing it and no idea on how to fix it. Your customers will appreciate that a lot more that some generic bull that does not solve their problem.

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CaBrA
Constellation

Re: Why my new Samsung TV's wont stay connected to WIFI ? ?

I don't know why is too hard to connect to WiFi network, a simple update to all Samsung's TV's should solve this.

 

It happens with various models, tv shshou try to connect when powering on.

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Samsung Moderator
Samsung Moderator

Re: Why my new Samsung TV's wont stay connected to WIFI ? ?

Have you tried factory resetting the television? To manually input DNS and IP settings do the following:

1. Press the Home button and use the navigation pad to select Settings in the bottom left corner of the screen.

  1. Use the navigation pad to select the Network section.

2. Use the navigation pad to select Network Status.

3. The Network Status test will finish and show the status of your network connection.

4.  After this, you can select IP Settings and make adjustments to your Network settings.

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Libertas
Cosmic Ray

Re: Why my new Samsung TV's wont stay connected to WIFI ? ?

worked good for a while on both tv's, but happening again.

 

Is there a way to change my username here?

 

As to the TV, between this wifi connection issue and the horrible color banding, I may have to go back to Sony soon.

 

I am used to Pioneer Elite Kuro Plasma and color banding was nonexistent.    I also had a Sony LCD and dont recall ever seeing this color banding.

 

 

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Samsung Moderator
Samsung Moderator

Re: Why my new Samsung TV's wont stay connected to WIFI ? ?

user3UNxImSUJL - You sure can change your name, to do so go up to the top right of the screen and click on the little person icon with your current name. This will bring up a list of options. In these options you will see "Change Your Username".  Smiley Happy

 

More to the issue though, if you have gone through the steps listed here and it's still not connecting we do have the option to dispatch a technician to take a look at it. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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Libertas
Cosmic Ray

Re: Why my new Samsung TV's wont stay connected to WIFI ? ?

Is this the resolution you refer to before sending out tech?  thought i was responding to a post, now dont see your post...

Factory reset is something I havent done, if it worked for anyone else I will do it but I will then have to install, sign in to all my apps I assume?

Factory reset and manually putting in DNS settings is 2 different things, are you suggesting do both?

WHat DNS settings? Either Samsung is or is not continuing to have complaints even after last software update, if so then I dont know if doing all this makes sense, are you?

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Comet

Re: Why my new Samsung TV's wont stay connected to WIFI ? ?

@Libertas

 

Hey there! Have you tried unplugging your TV for approximately 10 minutes? Some issues are fixed by unplugging your TV so any residual charge can burn off and wipe recent memory of the TV. Also, you may want to try unplugging your modem/router from electricity for 10 minutes at the same time as your TV. Sometimes internet that drops often can get wonky- I know mine gets funky about once a month... thanks Cox. It's worth a shot just to see if it does work. 

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Libertas
Cosmic Ray

Re: Why my new Samsung TV's wont stay connected to WIFI ? ?

i guess i need a factory tech out here, help

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userFM5xRO930D
Astronaut

Re: Why my new Samsung TV's wont stay connected to WIFI ? ?

I have tried literally every trick in the book that samsung reps have told me and all that does is buy me a day where I have a constant internet connection. By the next day, I'm back to resetting the TV after every show because I lose internet on it. 

 

I'm pretty brand loyalty to Samsung but this TV is nothing short of a disappointing hassle. It's like a 50/50 that it's going to work when I turn it on. 

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Libertas
Cosmic Ray

Re: Why my new Samsung TV's wont stay connected to WIFI ? ?

GEt an extender, set it next to tv, it will work permanently

 

go on Amazon and buy one for around $30, wifi extender...

 

Samsung doesnt recognize the problem exists, even their new product line has same issue.  No more Samsung TV for me.

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