JUMP TO SOLUTION Solved

Original topic:

Won't turn on after power outage

(Topic created on: 4/30/21 10:59 AM)
userTRYoxduzRb
Constellation
Options
4k, 8k and Other TVs

UN55MU7500FXZA  OCT 2017

After a brief power outage (10 seconds) TV won't turn on. We have had outages before and had no problems. 

Any suggestions, thanks Mark.

 

 

0 Likes

1 Solution


Accepted Solutions
Solution
SamsungAl
Samsung Moderator
Samsung Moderator
Options
4k, 8k and Other TVs

This is going to require service as the troubleshooting steps didn't work. You can use the following link to locate a service center near you: https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
3 Replies
SamsungAl
Samsung Moderator
Samsung Moderator
Options
4k, 8k and Other TVs

Have you tried plugging the TV into a wall outlet or a surge protector different from where it's plugged into now?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
userTRYoxduzRb
Constellation
Options
4k, 8k and Other TVs
Yes, I did. Same result.
0 Likes
Solution
SamsungAl
Samsung Moderator
Samsung Moderator
Options
4k, 8k and Other TVs

This is going to require service as the troubleshooting steps didn't work. You can use the following link to locate a service center near you: https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes