Original topic:

Yet Another KS8000 Power Cycle Failure

(Topic created: 06-14-2021 12:59 PM)
userMJnw8CA8Fq
Asteroid
Options
4k, 8k and Other TVs

I am another victim of this defective product.  Like everyone else, purchased in 2016 for nearly $2000 only to have it last 3.5 years! How in the world does a higher end model LED only last a few years? 

This will absolutely be the last Samsung product I ever buy unless the company does the right thing and fixes a DEFECT that has resulted in a massive number of failures.  

It's pretty simple, google the problem and every single KS8000 failure has the same exact set of conditions, a blown capacitor.  Best of all, they are so small now that they aren't replaceable and Samsung knows this.  Also, this condition can be diagnosed by anybody with a multi-meter so Samsung could easily identify if the customer's TVs is impacted by this with a 30 minute tech visit.  

It would be so easy to offer an extended warranty on this part and provide only customers affected by this with an honest solution.

This is completely unacceptable to have such a pervasive defect on one of the most popular models.  

Model: UN65KS8000FXZA

Purchase Date: 07/24/2016 

 
2 Replies
userMJnw8CA8Fq
Asteroid
Options
4k, 8k and Other TVs

BTW - For those that may be wondering my TV was protected by a $200 Panamax Surge Protector and my home is 7 years old, so the wiring is modern and up to code.  

0 Likes
Reply
SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
4k, 8k and Other TVs

I understand how this may be frustrating, I just want to confirm have you tried the troubleshooting steps below? 

 

By default, some HDMI devices are set to turn the TV on when they turn on. This feature is Anynet+, also known as HDMI-CEC, and allows you to control both devices with your TV remote. If you want to turn on your devices separately, you can turn off Anynet+ in Settings > General > External Device Manager, but you will no longer be able to use your TV remote for both devices.

  1. Unplug the TV for 30 seconds.

    Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds.

  2. Inspect the power cord for damage.

    Check the power cord to see if there is any visible damage. If the power cord appears to be damaged. You can get a replacement at samsungparts.com.

    You can search for your TV model to find the exact power cord you need.

  3. Plug the TV power cord back into the wall outlet.

    If you were using a surge protector, bypass it for now and use a wall outlet.

  4. Try to update the software.

    In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.

  5. Disable the Power On with Mobile option.

    TVs which can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on.

    If you do not want this function, navigate to Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off.

If the troubleshooting steps did not help above then you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply